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About Us

Building lasting relationships

Based in Bridgwater for over 12 years, we have evolved from a small and large animal practice based in Castle Street, Bridgwater to a purpose built facility we work from today. Our practice was planned with your pets comfort in mind. We are happy to show you around, so you too can feel comfortable leaving your pet in our care.

The practice is run by husband and wife team, Jaan and Kate Bartels. Jaan is the principal vet at the practice, and clinical director. He has a keen interest in all things bony (orthopaedic surgery), and avian/exotic pets.

Kate is the managing director, and has been veterinary nursing for over 27 years. Kate also joins a team of clinical coaches at the practice, in training and mentoring student nurses for the veterinary nursing qualification.

Facilities

  • Consulting Rooms - Our consulting rooms are colourful and we have four available.
  • Dispensary - Locked and secure.
  • Waiting Area - We have a small animal and cat waiting zone to reduce stress whilst your waiting with your pet. Spacious, light and colourful. Something for everyone.
  • Isolation - We have a room available for those highly infectious patients. It has been designed with its own air circulation so there is no cross contamination of patients in other rooms.
  • Laboratory - We have two laboratory areas at the practice. We can offer quick results to many conditions by using our in-house blood machines. In our second area we call 'wet lab', we are keen to process our own samples where we can. The staff have the skill to identify many problems such as skin and ear conditions.
  • Theatre - The theatre is in a central position and can easily be accessed from the prep area. Access is restricted to operating surgeons and supporting nurses. With a pass through cabinet where all the surgical equipment and consumables are kept meaning there is no need for other members of staff to enter during surgery, minimising contamination.
  • Diagnostic Suite - We can offer digital x-rays, and ultrasonography onsite, with the latest high quality equipment.
  • Reception Area - Manned by our helpful staff, they always have a smile to greet you.
  • Kennel Ward - Our spacious dog kennels offer a comfortable place to stay for our patients. We have a range of sizes, no dog is too small or too big. The kennel area also has its own air conditioning and heating.
  • Cattery Ward - In a completely different room you will find our cattery. We try to minimise any stress felt by the feline patients by using pheromone and stress relieving natural products.
  • Prep Area - We have a modern and spacious prep area, where your pets are prepared for surgery or treatments. We have viewing windows in all patient rooms so we can always see your pet, and they can always see someone, and don't feel abandoned. We believe this to have reduced stress in many patients.
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Company's registered name: Independent Vetcare Ltd
Registered number: 07746795 - Registered Address: The Chocolate Factory, Keynsham, Bristol BS31 2AU
Authorised and regulated by the Financial Conduct Authority for credit-related regulated activities under reference number: FRN738010